BEWARE OF SCAMMERS impersonating Foothill Representatives who appear to be calling from a Foothill Credit Union number. Remember, Foothill reps will not ask you for your log-in credentials or for your multi-factor authentication (MFA) codes. When in doubt, hang up and call us at 626-445-0950 directly.
Please refer to our Disclosures.
Foothill Credit Union understands the importance of protecting the privacy of our members. As such, we are committed to maintaining the confidentiality of each member’s financial records consistent with state and federal laws. This notice explains how the Credit Union collects and shares your nonpublic personal information (information that is not available publicly) and further describe your rights to limit what information we may share about you.
This Privacy Notice replaces any previous Privacy Notices from us. We reserve the right to revise our Privacy Notice as our business needs and practices change or as the law requires. If we revise our policies, we will provide our active members with copies of our new policies at that time. Click the links below to read Foothill's Privacy Policies.
Foothill Federal Credit Union (“Foothill,” “we,” “our,” or “us”) respects the privacy of everyone who visits our website at www.foothillcu.org.
This Website Privacy Policy explains how we collect, use, and protect your information when you interact with our website or online advertisements. By using our site, you agree to this Policy and consent to the collection, use, and disclosure of your information as described below.
For our federally required financial privacy practices under the Gramm-Leach-Bliley Act (GLBA), please review our Federal Privacy Policy.
When you visit our website or complete online forms, we may collect:
We may use this data for behavioral or targeted advertising, audience measurement, and to improve the effectiveness of our digital marketing efforts. You can manage or opt out of such data collection through your browser settings or Google’s ad preferences at adssettings.google.com.
We may share information with:
We do not sell personal information for monetary gain. We may share limited data with third parties only as permitted under the California Consumer Privacy Act (CCPA/CPRA) and applicable financial privacy laws.
We, or our authorized service providers (such as Google Analytics), may use cookies and similar technologies for purposes such as:
You can control cookie preferences through your browser settings or by visiting AboutCookies.org. Disabling cookies may affect certain site functions. We do not use cookies for cross-site behavioral advertising or sell cookie data to third parties.
Our website may include links to other organizations’ sites. Foothill Federal Credit Union is not responsible for the content, accuracy, or privacy practices of these external websites. Once you leave our site, this Policy no longer applies. We encourage you to review the privacy policies of any third-party site you visit.
Foothill Federal Credit Union uses physical, technical, and administrative safeguards to protect personal information against unauthorized access, disclosure, or misuse. Access to information is restricted to authorized personnel trained in data security and privacy.
In the event of a data breach involving unencrypted personal information, Foothill will notify affected individuals in accordance with California’s data breach laws.
We do not knowingly collect or maintain personal information from children under 13 years of age without verified parental consent. If we learn we have inadvertently collected such data, it will be deleted as soon as possible.
Under California Civil Code §1798.83, California residents may request information about our disclosures of personal information to third parties for their direct marketing purposes. To request such information, please contact us at [email protected].
We may revise this Policy periodically to reflect changes in our practices or applicable laws. We encourage you to review this page regularly for updates.
For questions or concerns about this Privacy Policy or Foothill’s data practices, please contact us:
Foothill Credit Union maintains information standards and procedures that include physical and electronic safeguards, restricting access to those trained employees on the importance of information security.
Foothill Federal Credit Union (“Foothill,” “we,” “our,” or “us”) may offer members the option to receive account-related alerts, service notifications, and promotional messages via text message (SMS).
By providing your mobile phone number and opting in to receive text messages from Foothill, you expressly consent to receive recurring automated or non-automated text messages at the number provided. Consent is not a condition of membership or purchase.
Text messages may include, but are not limited to:
Message frequency may vary based on your account activity and communication preferences.
Message and data rates may apply depending on your mobile carrier and plan.
You may opt out of receiving text messages at any time by replying:
You may also contact us at (626) 445-0950 for support.
When you interact with us via text message, we may collect:
This information is used to provide services, respond to inquiries, and improve our communications.
Foothill uses reasonable safeguards to protect information transmitted via SMS; however, text messaging is not a fully secure method of communication. Please do not send sensitive personal or account information via text message.
We may update this section periodically to reflect changes in our practices or legal requirements.
We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.
If you wish to contact us please use the following form.
Internet transactions and account data are protected by 128-bit encryption technology, the highest level of encryption in use with Online Banking today. Additionally, your access code (or PIN) ensures only you have access to your accounts.
If you visit our secure Online Banking site, you will be required to provide multifactor authentication (answer one of several secure questions) in addition to a Personal Identification Number (PIN) that is your unique password to enter and use our secure Online Banking server. This information is never given, sold or disclosed to third parties. It is held in strict confidence. When using Online Banking, certain online information, including the transactions you conduct, are recorded. This allows the Foothill Credit Union staff to confirm your transactions. The Credit Union stores no member or account information on our web server, which is accessed by the public. All member account information is housed on computers that are behind firewalls (protected area). All on-line transactions are authenticated and encrypted with the highest level of security protection available.
Your Foothill Credit Union information is password-protected. Foothill Credit Union uses industry-standard SSL encryption to protect data transmissions. Emails that you may send without logging in to Foothill Credit Union may not be secure. For that reason, we ask that you do not send confidential information such as Social Security or account numbers to us through an unsecured email.
We provide a number of additional security features at Foothill Credit Union. After logging in, your online "session" will "timeout" after 10 minutes of inactivity and you will be automatically logged off. Inactivity does not include movement of the mouse. This prevents other individuals from accessing your personal information in case you have left your PC unattended without logging out. When you submit your password, it is compared with the password we have stored in our secure database. We allow you to enter your password incorrectly three times. If you enter your password incorrectly more than three times, your access to Foothill Credit Union will be locked until you contact us to reactivate the account. We monitor and record "bad login" attempts to detect any suspicious activity, such as someone trying to guess your password.
Right to Terminate Access/Use
Foothill may terminate or suspend your online banking access/use at any time for any reason without cause and without prior notice. Any obligations or liabilities incurred by you prior to the date of termination shall survive the termination of this Service Agreement.
If you don’t already have an access code for using online banking please call a Contact Center representative at 626-445-0950. We will mail an access code to you. After receiving your initial access code, you may change your code at any time. Your online banking access code can be from 6 to 10 characters long.
We allow you to enter your password incorrectly five (5) times. After the third incorrect entry, your on-line account will be locked until you call our Contact Center at 626-445-0950. We monitor and record log-in attempts to detect any suspicious activity (i.e. someone trying to guess your access code).
You play a crucial role in preventing others from logging on to your account. Never use codes that are easy to guess. Examples of bad access codes are: birthdays, first names, pet names, addresses, phone numbers, Social Security Numbers, etc. Never reveal your access code to another person. You should periodically change your access code. Do not share confidential information with anyone, including family or friends. If you need someone to access your accounts, consider making them an authorized signer.
Foothill Credit Union uses a state-of-the-art firewall system to protect our internal networks from outside intrusion. The firewall refuses connections that are not authorized and only allows certain protocols into the internal computer system.
To ensure you get the best possible browsing experience, please use your most recently updated browser to view our site. If you haven't updated your browser, this is a good time to do so. Below you will find the browsers our new site supports.*
*List subject to change as new releases are launched.
Your browser must be configured to always accept cookies for the SSL security feature to work. The default configuration for all browsers is to accept cookies.
Cookies are simply text file data written to your hard drive by the browser, which tracks information about a home banking session. Cookies are not destructives or malicious in nature because all the data within the cookies is encrypted twice. They simply store information useful to our server that makes your experience much easier.
When you complete your home banking session, by using the END SESSION link, the cookies will automatically be removed from your hard drive. If your online banking session is ended any other way, the cookies are left on your hard drive, but will expire so that the information can not be used in a malicious manner. The next time you log into the site, the cookies from the previous session are immediately deleted, and replaced by new cookies from the current session.
FACTS |
WHAT DOES FOOTHILL FEDERAL CREDIT UNION DO WITH YOUR PERSONAL INFORMATION? |
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Why? |
Financial companies choose how they share personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. |
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What? |
The types of personal information we collect and share depend on the product or service you have with us. This information can include: |
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How? |
All financial companies need to share member personal information to run their everyday business. In the section below, we list the reasons financial companies can share their member's personal information; the reasons that Foothill Federal Credit Union chooses to share; and whether you can limit this sharing. |
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Reasons we can share your personal information |
Does Foothill Federal Credit Union share? | Can you limit this sharing? |
| For our everyday business purposes - such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus. | Yes | No |
| For our marketing purposes - to offer our products and services to you. | Yes | Yes |
| For joint marketing with other financial companies. | Yes | Yes |
| For our affiliates' everyday business purposes - information about your transactions and experiences. | Yes | Yes |
| For our affiliates' everyday business purposes - information about your creditworthiness. | No | We don't share |
| For our affiliates to market to you. | No | We don't share |
| For nonaffiliates to market to you. | No | We don't share |
| Questions? | Call 626-445-0950 | |
Who we are |
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| Who is providing this notice? | Foothill Federal Credit Union |
What we do |
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| How does Foothill Federal Credit Union protect my personal information? | To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildinqs. |
| How does Foothill Federal Credit Union collect my personal information? |
We collect your personal information, for example, when you: • Open an account or deposit money
• Pay your bills or apply for a loan
• Use your credit or debit card
We also collect your personal information for others, such as credit bureaus, affiliates, or other companies.
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| Why can't I limit sharing? |
Federal law gives you the right to limit only: • Sharing for affiliates' everyday business purposes - information about your creditworthiness
• Affiliates from using your information to market to you
• Sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.
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Definitons |
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| Affiliates | Companies related by common ownership or control. They can be financial and nonfinancial companies. |
| Nonaffiliates | Companies not related by common ownership or control. They can be financial and non financial companies. |
| Joint marketing | A formal agreement between nonaffiliated financial companies that together market financial products or services to you. |
Other Important Information |
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| For more information on our Privacy Policy, you may write us at P.O. Box 660130, Arcadia, CA 91066-0130, or call us at 626.445.0950 or email us at [email protected]. | |
Rev12/2022
"I have been a member for 20 years or so and I have nothing but positive things to say about you guys. We have used summer skip for a car loan, house loan, Summer Savings program and I am very happy with Foothill Credit Union."
- Thomas R.
A savings account that has your back. Build up your reserves and earn extra money to help with your finances down the road.
Learn MoreFoothill Credit Union is a full-service credit union with California branches in Arcadia, Covina, Glendora, and Upland.
