Foothill Credit Union understands the importance of protecting the privacy of our members. As such, we are committed to maintaining the confidentiality of each member’s financial records consistent with state and federal laws. This notice explains how the Credit Union collects and shares your nonpublic personal information (information that is not available publicly) and further describe your rights to limit what information we may share about you.
This Privacy Notice replaces any previous Privacy Notices from us. We reserve the right to revise our Privacy Notice as our business needs and practices change or as the law requires. If we revise our policies, we will provide our active members with copies of our new policies at that time. Click the links below to read Foothill's Privacy Policies.
In addition, to offer you a wider array of financial products and services, we may enter into joint marketing agreements with other financial institutions such as financial advisors, mortgage bankers, securities broker-dealers and insurance agents. Prior to sharing any information with such entities, we require them to agree to safeguard our members’ information and to comply with all applicable privacy laws. However, if you do not wish for us to share any of your information under these joint marketing arrangements, you have the right to opt-out of such information-sharing at any time. Here's how:
1) Fill out, sign and send back the Opt-out:
Foothill Credit Union
P.O. Box 660130
Arcadia, California 91066-0130
2) Call this toll-free number 866-995-FFCU; or 626-445-0950
3) Reply electronically by contacting us through the following internet email addressed to [email protected]
Your opt-out will remain effective until revoked in writing. Please note that even if you opt-out, we will continue to share your information to conduct our business as described above, to the extent permitted by law.
By using this site or interacting with an advertisement or page, you consent to this Policy, including your consent to our use and disclosure of information about you in the manner described in this Policy.
Foothill Credit Union respects the personal and financial privacy of all of its members. We are committed to protecting the information on and within our web site with the same safety and confidentiality standards utilized in the transaction of all Foothill Credit Union business. The following information will help you to understand how we protect the information gathered.
Foothill Credit Union may collect information such as:
- E-mail addresses
- Internet Service Provider address
- Access time and date
- Failed login attempts
We collect this information for internal reporting of web site statistics, and product monitoring to improve our services. Information obtained from our web site is kept secure, and access to that information is limited with the Credit Union personnel who need to know the information to provide products or services to our members and to properly operate the Credit Union.
Interruption of Service
At certain times, Foothill Credit Union may not be available due to system maintenance or circumstances beyond our control.
Internet Access Fees and Telephone Charges
You agree to be solely responsible for any telephone charges, internet access fees, and other such similar fees and expenses you incur by accessing Foothill Credit Union through this site. Please note that these fees may be assessed and billed separately by your online service provider or phone company.
Children's Online Privacy Protection Act
Foothill Federal Credit Union does not knowingly collect, maintain, or use personal information about children under the age of 13 from its website. If a person sends personal information to us through any online service and identifies themselves as being under the age of 13, we will only use that information to respond directly to that person in order to notify the parents. We will not retain such information unless we obtain parental consent.
Cookies on Website
“Cookies” are small amounts of data a website can send to a visitor’s web browser. They are often stored on the device you are using to help track your areas of interest. Cookies may also enable us or our service providers and other companies we work with to relate your use of our online services over time to customize your experience. Most web browsers allow you to adjust your browser settings to decline or delete cookies, but doing so may degrade your experience with our online services.
Clear GIFs, pixel tags or web beacons—which are typically one-pixel, transparent images located on a webpage or in an email or other message—or similar technologies may be used on our sites and in some of our digital communications (such as email or other marketing messages). They may also be used when you are served advertisements, or you otherwise interact with advertisements outside of our online services. These are principally used to help recognize users, assess traffic patterns and measure site or campaign engagement.
Local Shared Objects, sometimes referred to as “flash cookies” may be stored on your hard drive using a media player or other software installed on your device. Local Shared Objects are similar to cookies in terms of their operation but may not be managed in your browser in the same way.
“First party” cookies are stored by the domain (website) you are vising directly. They allow the website’s owner to collect analytics data, remember language settings, and perform useful functions that help provide a good experience. “Third-party” cookies are created by domains other than the one you are visiting directly, hence the name third-party. They may be used for cross-site tracking, retargeting and ad-serving. We also believe that cookies fall into the following general categories:
- Essential Cookies: These cookies are technically necessary to provide website functionality. They are a website’s basic form of memory, used to store the preferences selected by a user on a given site. As the name implies, they are essential to a website’s functionality and cannot be disabled by users. For example, an essential cookie may be used to prevent users from having to log in each time they visit a new page in the same session.
- Performance and Function Cookies: These cookies are used to enhance the performance and functionality of a website, but are not essential to its use. However, without these cookies, certain functions (like videos) may become unavailable.
- Analytics and Customization Cookies: Analytics and customization cookies track user activity, so that website owners can better understand how their site is being accessed and used.
- Advertising Cookies: Advertising cookies are used to customize a user’s ad experience on a website. Using the data collected from these cookies, websites can prevent the same ad from appearing again and again, remember user ad preferences, and tailor which ads appear based on a user’s online activities.
How can I manage cookies?
Most modern web browsers give you some control over cookies. You can set your web browser to accept or reject all cookies or to accept or reject specific cookies. You may also be able to set your browser to alert you every time a cookie is offered. You can find out how to control and delete cookies on AboutCookies.org
Employee Security Standards
Foothill Credit Union maintains information standards and procedures that include physical and electronic safeguards, restricting access to those trained employees on the importance of information security.
Read our Website Management Policy.
All Online Banking Internet transactions and account data are protected by 128-bit encryption technology, the highest level of encryption in use with Online Banking today. Additionally, your access code (or PIN) ensures only you have access to your accounts.
If you visit our secure Online Banking site, you will be required to provide multifactor authentication (answer one of several secure questions) in addition to a Personal Identification Number (PIN) that is your unique password to enter and use our secure Online Banking server. This information is never given, sold or disclosed to third parties. It is held in strict confidence. When using Online Banking, certain online information, including the transactions you conduct, are recorded. This allows the Foothill Credit Union staff to confirm your transactions. The Credit Union stores no member or account information on our web server, which is accessed by the public. All member account information is housed on computers that are behind firewalls (protected area). All on-line transactions are authenticated and encrypted with the highest level of security protection available.
Your Foothill Credit Union information is password-protected. Foothill Credit Union uses industry-standard SSL encryption to protect data transmissions. Emails that you may send without logging in to Foothill Credit Union may not be secure. For that reason, we ask that you do not send confidential information such as Social Security or account numbers to us through an unsecured email.
We provide a number of additional security features at Foothill Credit Union. After logging in, your online "session" will "timeout" after 10 minutes of inactivity and you will be automatically logged off. Inactivity does not include movement of the mouse. This prevents other individuals from accessing your personal information in case you have left your PC unattended without logging out. When you submit your password, it is compared with the password we have stored in our secure database. We allow you to enter your password incorrectly three times. If you enter your password incorrectly more than three times, your access to Foothill Credit Union will be locked until you contact us to reactivate the account. We monitor and record "bad login" attempts to detect any suspicious activity, such as someone trying to guess your password.
If you don’t already have an access code for using Foothill@Home (our Internet access service) please call a Call Center representative at 626-445-0950. We will mail an access code to you. After receiving your initial access code, you may change your code at any time. Your Foothill@Home access code can be from 6 to 10 characters long.
Limited Log-In Attempts
We allow you to enter your password incorrectly five (5) times. After the third incorrect entry, your on-line account will be locked until you call our Call Center at 626-445-0950. We monitor and record log-in attempts to detect any suspicious activity (i.e. someone trying to guess your access code).
Keep Your Access Code Confidential
You play a crucial role in preventing others from logging on to your account. Never use codes that are easy to guess. Examples of bad access codes are: birthdays, first names, pet names, addresses, phone numbers, Social Security Numbers, etc. Never reveal your access code to another person. You should periodically change your access code in the "Other Options" screen in Foothill@Home. Do not share confidential information with anyone, including family or friends. If you need someone to access your accounts, consider making them an authorized signer.
Foothill Credit Union uses a state-of-the-art firewall system to protect our internal networks from outside intrusion. The firewall refuses connections that are not authorized and only allows certain protocols into the internal computer system.
To ensure you get the best possible browsing experience, please use your most recently updated browser to view our new site. If you haven't updated your browser, this is a good time to do so. Below you will find the browsers our new site supports.*
- Microsoft Edge (Latest and Immediately Previous Version) | Windows 10
- Internet Explorer 11 | Windows 10
- Chrome (Latest and Immediately Previous Version) | Windows 10 and Android
- Firefox (Latest and Immediately Previous Version) | Windows 10
- Safari (Latest and Immediately Previous Version) | Mac, iPhone, and iPad
*List subject to change as new releases are launched.
Your browser must be configured to always accept cookies for the SSL security feature to work. The default configuration for all browsers is to accept cookies.
Cookies on Home Banking
Cookies are simply text file data written to your hard drive by the browser, which tracks information about a home banking session. Cookies are not destructives or malicious in nature because all the data within the cookies is encrypted twice. They simply store information useful to our server that makes your experience much easier.
When you complete your home banking session, by using the END SESSION link, the cookies will automatically be removed from your hard drive. If your Foothill@Home session is ended any other way, the cookies are left on your hard drive, but will expire so that the information can not be used in a malicious manner. The next time you log into the site, the cookies from the previous session are immediately deleted, and replaced by new cookies from the current session.
- Keep your anti-virus and anti-spam software up to date. Have it scan your computer nightly.
- Enable the firewall on your computer. Internet Service Providers also provide firewall protection.
- Download security patches from your computer’s operating system vendor.
- Instruct your children to be careful online.
- Try not use public accessible computers to access your Credit Union account. Computers accessible to the public may be infected with viruses or tracking programs.