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Foothill Credit Union
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Privacy and Security

Privacy

Foothill Credit Union understands the importance of protecting the privacy of our members. As such, we are committed to maintaining the confidentiality of each member’s financial records consistent with state and federal laws. This notice explains how the Credit Union collects and shares your nonpublic personal information (information that is not available publicly) and further describe your rights to limit what information we may share about you.

This privacy notice replaces any previous privacy notices from us. We reserve the right to revise our privacy notice as our business needs and practices change or as the law requires. If we revise our policies, we will provide our active members with copies of our new policies at that time. Click the links below to read Foothill's Privacy Policies.

In addition, to offer you a wider array of financial products and services, we may enter into joint marketing agreements with other financial institutions such as financial advisors, mortgage bankers, securities broker-dealers and insurance agents. Prior to sharing any information with such entities, we require them to agree to safeguard our members’ information and to comply with all applicable privacy laws. However, if you do not wish for us to share any of your information under these joint marketing arrangements, you have the right to opt-out of such information-sharing at any time. Here's how:

1)  Fill out, sign and send back the Opt-out form to:
Foothill Credit Union
P.O. Box 660130
Arcadia, California 91066-0130
2)  Call this toll-free number 866-995-FFCU; or 626-445-0950
3)  Reply electronically by contacting us through the following internet email addressed to cu@foothillcu.org

Your opt-out will remain effective until revoked in writing. Please note that even if you opt-out, we will continue to share your information to conduct our business as described above, to the extent permitted by law.

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Website Policy

By using this site or interacting with an advertisement or page, you consent to this Policy, including your consent to our use and disclosure of information about you in the manner described in this Policy.

Foothill Credit Union respects the personal and financial privacy of all of its members. We are committed to protecting the information on and within our web site with the same safety and confidentiality standards utilized in the transaction of all Foothill Credit Union business. The following information will help you to understand how we protect the information gathered.

Foothill Credit Union may collect information such as:

  • user name
  • e-mail addresses
  • Internet Service Provider address
  • access time and date
  • failed login attempts

We collect this information for internal reporting of web site statistics, and product monitoring to improve our services. Information obtained from our web site is kept secure, and access to that information is limited with the credit union personnel who need to know the information to provide products or services to our members and to properly operate the credit union.

Interruption of Service

At certain times, Foothill Credit Union may not be available due to system maintenance or circumstances beyond our control.

Internet Access Fees and Telephone Charges

You agree to be solely responsible for any telephone charges, internet access fees, and other such similar fees and expenses you incur by accessing Foothill Credit Union through this site. Please note that these fees may be assessed and billed separately by your online service provider or phone company.

Children

Foothill Credit Union does not knowingly solicit data from children. We recognize that protecting children's identities and privacy on-line is important and the responsibility to do so rests with both the online industry and parents.

Cookies on Website

Foothill Credit Union does not utilize internet "cookies." Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a website. They are small bits of data that are stored by a user's web browser on the user's hard drive. Cookies can remember what information a user accesses on one web page to simplify subsequent interactions with that website by the same user or to use the information to streamline the user's transactions on related web pages. Some of our associated companies may themselves use cookies on their own websites. We have no access to, or control of these cookies, should this occur.

Links

We are not responsible for practices employed by websites linked to or from our site, nor the information, content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us, nor do we maintain any editorial or other control over such websites. Inclusion of any linked website on our site does not imply approval or endorsement of the linked website by us. This remains true even where the linked site appears within the parameters or window/frame of our site. Often, links to other websites are provided solely as pointers to information on topics that may be useful to users of our site. Please remember that when you use a link to go from our site to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites which have a link to our site, is subject to that website's own rules and policies. We are not responsible for the data collection and practices of third parties linked to our website. Please read the rules and policies of the third-party sites before proceeding. If you decide to leave our site and access these third-party sites, you do so solely at your own risk.

Employee Security Standards

Foothill Credit Union maintains information standards and procedures that include physical and electronic safeguards, restricting access to those trained employees on the importance of information security.

Read our Website Management Policy

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Security

Encryption

All Foothill@Home Internet transactions and account data are protected by 128-bit encryption technology, the highest level of encryption in use with online banking today. Additionally, your access code (or PIN) ensures only you have access to your accounts.

Online Banking

If you visit our secure Online Banking site, you will be required to provide multifactor authentication (answer one of several secure questions) in addition to a Personal Identification Number (PIN) that is your unique password to enter and use our secure Online Banking server. This information is never given, sold or disclosed to third parties. It is held in strict confidence. When using Online Banking, certain online information, including the transactions you conduct, are recorded. This allows the Foothill Credit Union staff to confirm your transactions. The Credit Union stores no member or account information on our web server, which is accessed by the public. All member account information is housed on computers that are behind firewalls (protected area). All on-line transactions are authenticated and encrypted with the highest level of security protection available.

Your Foothill Credit Union information is password-protected. Foothill Credit Union uses industry-standard SSL encryption to protect data transmissions. Emails that you may send without logging in to Foothill Credit Union may not be secure. For that reason, we ask that you do not send confidential information such as Social Security or account numbers to us through an unsecured email.

We provide a number of additional security features at Foothill Credit Union. After logging in, your online "session" will "timeout" after 10 minutes of inactivity and you will be automatically logged off. Inactivity does not include movement of the mouse. This prevents other individuals from accessing your personal information in case you have left your PC unattended without logging out. When you submit your password, it is compared with the password we have stored in our secure database. We allow you to enter your password incorrectly three times. If you enter your password incorrectly more than three times, your access to Foothill Credit Union will be locked until you contact us to reactivate the account. We monitor and record "bad login" attempts to detect any suspicious activity, such as someone trying to guess your password.

Just Starting

If you don’t already have an access code for using Foothill@Home (our Internet access service) please call a Call Center representative at 626-445-0950. We will mail an access code to you. After receiving your initial access code, you may change your code at any time. Your Foothill@Home access code can be from 6 to 10 characters long.

Limited Log-In Attempts

We allow you to enter your password incorrectly five (5) times. After the third incorrect entry, your on-line account will be locked until you call our Call Center at 626-445-0950. We monitor and record log-in attempts to detect any suspicious activity (i.e. someone trying to guess your access code).

Keep Your Access Code Confidential

You play a crucial role in preventing others from logging on to your account. Never use codes that are easy to guess. Examples of bad access codes are: birthdays, first names, pet names, addresses, phone numbers, social security numbers, etc. Never reveal your access code to another person. You should periodically change your access code in the "Other Options" screen in Foothill@Home. Do not share confidential information with anyone, including family or friends. If you need someone to access your accounts, consider making them an authorized signer.

Secure Firewall

Foothill Credit Union uses a state-of-the-art firewall system to protect our internal networks from outside intrusion. The firewall refuses connections that are not authorized and only allows certain protocols into the internal computer system.

Browsers

It is recommended that you use the latest versions of either Netscape or Microsoft Internet Explorer. The browser level is important. You must have version 3.0 or higher of Netscape or Microsoft Internet Explorer. Your browser must be SSL 3.0 (Secure Socket Layer 3.0) compatible. Version 3.0 or higher of Netscape and Internet Explorer satisfy the SSL requirement.

Your browser must be configured to always accept cookies for the SSL security feature to work. The default configuration for all browsers is to accept cookies.

Cookies on Home Banking

Cookies are simply text file data written to your hard drive by the browser, which tracks information about a home banking session. Cookies are not destructives or malicious in nature because all the data within the cookies is encrypted twice. They simply store information useful to our server that makes your experience much easier.

When you complete your home banking session, by using the END SESSION link, the cookies will automatically be removed from your hard drive. If your Foothill@Home session is ended any other way, the cookies are left on your hard drive, but will expire so that the information can not be used in a malicious manner. The next time you log into the site, the cookies from the previous session are immediately deleted, and replaced by new cookies from the current session.

Online Precautions

  • Keep your anti-virus and anti-spam software up to date. Have it scan your computer nightly.
  • Enable the firewall on your computer. Internet Service Providers also provide firewall protection.
  • Download security patches from your computer’s operating system vendor.
  • Instruct your children to be careful online.
  • Try not use public accessible computers to access your credit union account. Computers accessible to the public may be infected with viruses or tracking programs.

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