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Online Bill Pay Platform

New Bill Pay

FAQs About the New Bill Pay

Do I need to set-up my payees again?

We fully expect a high percentage of payee information to automatically convert to our new bill pay system. In the event that we are not provided with a current biller address or account number, you might be required to add the payee to the new bill pay system. If you notice a payee missing after February 11, 2020, follow these 3 simple steps to add them back:

  1. Find your most recent bill
  2. Enter the payee name
  3. Enter your bill information in each box and hit “Add Payee”

Will my payments still process during the upgrade?

Yes. During the upgrade window, your existing scheduled payment from 2/4/20 - 2/10/20 are still expected to process as normal.

Will recurring or automated payment convert?

Although we are anticipating that your recurring payments will convert, we recommend taking a moment on February 11, 2020, to confirm they have loaded correctly.

Will I be able to see my payment history?

We anticipate roughly 6 months’ worth of bill pay history to carry over to the new system. Your most recent bill pay history will not be available. If you need your most recent payment information, we recommend you download or print the past months history prior to February 3, 2020 after which time it will not be available. To download your bill pay data, please follow these steps:

  1. Login to your bill pay account
  2. Select the ‘ACTIVITY’ tab
  3. You can print your completed payment history or download it as a comma‐separated values (CSV) file

Will payments process different than the current system?

With the current bill pay system, your payment could be sent as a member draft check, or an electronic payment. This is the same with the new system, but the payment delivery method may change.

Will I still have my eBill statements delivered by bill pay?

Your eBill will not carry over to the new system. If your payee is currently sending your eBill, you will be automatically un‐enrolled when we turn off bill pay.

To switch to paper bills prior to the system enhancement, you would need to login to your current bill pay account and un‐enroll from the eBills. This should be done at your earliest convenience so you can work with your biller to determine your new billing preference. If you do not request an un-enrollment prior to the enhancement, we will be notifying your biller to no longer send your eBill electronically. You should contact your biller to confirm how your bills will be delivered moving forward.

When the new bill pay service is available on February 11, 2020, we encourage you to enroll in the eBill service to re‐establish electronic statements.

I currently use Popmoney to transfer funds. Will I still be able to transfer money between these accounts?

The Popmoney feature will no longer be available with the enhancement. If you have added an external account for these transfers, the information will not be carried over to our new system.

We are excited to announce that we will be offering a new Person‐to‐Person (P2P) program. You will have the convenience of sending money to anyone located in the United States by sending a secure email.

What is person-to-person?

The Person‐to‐Person program allows you to electronically send money to any individual located in the United States. You will not be asked to enter their account number and routing number. Instead you will be able to send an email communication. With your transfer, you will enter a password that should be provided to the recipient. They will be sent a secure website that walks them through the steps of collecting the money you sent.

What if I'm not an active bill pay user?

If you currently do not use Bill pay you will not be affected by this upgrade. If you have been thinking about enrolling in Bill pay we recommend waiting until after February 11, 2020, to enroll so you can enjoy our upgraded system.

Bill Pay Key Terms

Electronic Payee: Merchant allows payments to be processed electronically. (Processing Time: 1‐2 Business Days)

Paper Check Payee: Merchant will receive a physical check in the mail delivered by the United States Postal System (USPS).(Processing Time: 7 Business Days)

Managed Payee: The bill pay vendor and the payee have established a relationship to better deliver payments on behalf of the member. The payment address is not displayed to the member because the information is considered proprietary information to the vendor.

Recurring Payments: User‐defined request for automatic payments for a specific payee. The member will define the payment amount, frequency, start date, and end date.

e-BILL: Payment (bill) information will display within your Bill Pay Dashboard. This information will provide you with the important items such as Payment Date, Amount Due, and Available Balance (if applicable).


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