Our New Online Banking Platform is Here!
Our new and improved online banking system is here. Careful thought and planning have gone into making your Foothill digital banking experience better than ever.
Frequently Asked Questions
Q: Why did we update our Online Banking and Mobile App?
A: Our digital upgrades will enhance your banking experience whether you’re on your desktop, phone or tablet. Changes include robust budgeting and saving tools, streamlined navigation, and responsive viewing with minimal resizing, panning and scrolling. We’ll also offer account aggregation so you can easily move money between your accounts at Foothill Credit Union and other financial institutions. Mobile users also will find enhanced functionality that includes being able to make mortgage payments, secure messaging and more.
Q: When will Online Banking be upgraded?
A: Upgrades will roll-out on July 8, 2019.
Q: How long will it take for the upgrade?
A: There will be no downtime.
Q: Can I register for online banking with the new platform through the Mobile App?
A: If you have never enrolled for Foothill's Online Banking or have not logged into Online Banking in the last 12 months, you can register as a new user on whatever device you choose––desktop, tablet, or Mobile Banking App. Our old platform required your first enrollment log-in to be done through a desktop only.
Q: Will my username change?
A: No. However, if you do not remember your username, please contact us at (626) 445-0950 immediatley.
Q: Will my password change?
A: No. However, if you do not remember your password, please contact us at (626) 445-0950. (Please note: You will not be able to reset your password starting June 25, 2019, until the new Online Banking platform goes live on July 8th.)
Q: Will my Bill Pay change?
A: When we roll-out the new online banking platform, nothing will change with your current Bill Pay. However, in the first quarter of 2020 we will be migrating to a new Bill Pay provider.
Q: Will my e-Alerts (aka notifications) change? Will I have to set it up again?
A: Yes. Your existing alerts will not carry over. The new Online Banking Platform will offer additional and enhanced alerts. You can set up alerts under "Settings," then choose "Notifications." (View How to Video)
Q: Do I need to download and install the new mobile app?
A: No, if you have automatic updates set on your phone, it should update automatically. If not, check the App Store or Google Play Store to see if you have the new update from Foothill Credit Union and manually update it. If the automatic update is not working, please delete the existing Foothill App. Then go to the App Store or Google Play Store, search "Foothill Credit Union", and dowload the new App. If that doesn't work shut off your phone for 30 seconds.
Q: Will my existing transfers carry over?
A: Yes. All your scheduled transfers were moved to the new platform without interruption. (View How to Video)
Q: Why does my account number display a four digit share and loan ID?
A: This new Online Banking platform requires a four digit share or loan ID. Please note this will not change your current number format for direct deposit or automated withdrawals. No changes will be required. Still need help? Call us at (626) 445-0950.
Q: Why do I have two monthly auto transfers set up when I originally set them up as "semi-monthly"?
A: Our new Online Banking platform does not allow "semi-monthly" transfer as an option. Your "semi-monthly" was converted to two monthly transfers following your schedule transfer date.
Q: How do I know if I have a recurring internal transfer set up on my account?
A: You will need to go to the "transfer" widget and look in the "scheduled" transfer tab.
Q: Where can I find my loan payment due date?
A: An alert will appear seven (7) days before the due date on your main dashboard. You can also find it on the account details of your loan.
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