Amid Tough Times, Foothill is Here For You
Whether your financial hardship is caused by the effects of the Coronavirus Covid-19, government shutdown, organization strike, a recent natural disaster, or any other crisis, we are deeply committed to assisting you especially through these tough times.
Other Important Information
Foothill will continue to monitor the evolving Covid-19 situation, and respond appropriately. We realize that members may wish to avoid visiting our branches to minimize contact with other people. Our online and mobile services are a great option that will allow you to deposit checks, transfer funds between accounts, make loan payments, apply for loans, and more.
Foothill encourages members to maintain awareness regarding this situation by relying on reputable and legitimate sources such as the CDC or your county’s public health website. More information can be obtained by visiting the Centers for Disease Control and Prevention website and County of Los Angeles Public Health website.
Branch Operation Changes
Starting Saturday, April 4, 2020, the following changes will take effect:
- All three branches will be open Monday to Friday, from 9am to 5pm, but temporarily closed on Saturdays
- Our Contact Center will be available Monday to Friday, from 8am to 5pm, and on Saturdays from 9am – 1pm
The following scheduled events have been canceled for precautionary measures.
- April 11, 2020 - Living Trust and Estate Planning Seminar, scheduled at our Arcadia Branch
- April 25, 2020 - Shred Day, scheduled at our Glendora Branch
Your Money is Safe With Us
We want to assure our members that your money is safe with us. Foothill has the financial strength and plans in place to endure tough times like this. Also, don't forget your deposits are insured by the National Credit Union Share Insurance Fund, up to at least $250,000 per individual depositor.
Branches are Still Open
All Foothill branches remain open at this time and no changes to our business hours have been made. As a precaution, we will be limiting the number of members inside our branches at one time.
We will continue to closely monitor the impact of the coronavirus and take in regard the recommendations set forth by the Centers for Disease Control.
Health and Safety First
We have increased the frequency of cleaning and sanitation at all of our branch facilities, especially in high-touch areas. Foothill promotes social distancing and proper hygiene habits to maintain a healthy workplace and requires that any team member displaying flu-like symptoms indicating the possibility of the Coronavirus work remotely or stay at home.
Beware of Coronavirus Scams
It’s common for scammers to take advantage of emergencies—moments when people are scared, desperate, and at their most vulnerable—to propagate scams, and the coronavirus pandemic is no different.
One scam tactic that we want you to pay close attention to is email phishing. Phishing emails are deceptive emails disguised as an official email from someone you trust or a company/organization you may conduct regular business with. Be wary of links and attachments included with any email and be sure to validate the sender before clicking a link or opening any attachment.
This is just another reminder to our members that Foothill will not ask for your personal information over emails or send you links that ask for such. Avoid opening attachments or clicking on links from senders you don’t recognize.
In addition, please remember that Foothill will never ask for your personal information over the phone, unless you are expecting a return call from a Foothill representative. For unsolicited calls, ask for the name of the company and phone number, then check a valid source to verify that number. You can always call back once you’ve verified the legitimacy of the call.
Be sure to sign up for notification alerts on your online/mobile banking to help you monitor your Foothill account. Watch the tutorial here.
If you are ever in doubt about an email or a phone call, contact us at (626) 445-0950. It's critical that we all stay alert and vigilant, especially during these trying times.
You can also visit Federal Trade Commission website to see other coronovirus scams being deployed during this time, and how to protect yourself.
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