Social Media Public Use Policy

Foothill Federal Credit Unionís Social Media Public Use Policy
 

We welcome member and non-member participation as a means of sharing experiences, suggesting improvements, and contributing to conversations. We have established terms of use regarding our social media sites, including Facebook, Twitter, LinkedIn, YouTube and our blogs.

To ensure exchanges that are productive, informative, respectful of diverse viewpoints and lawful, we will review all comments and we will delete posted comments that are, or include:

       Off Topic - If you have an idea for a subject, would like to provide feedback, or would like a Foothill Federal Credit Union employee to follow-up with you, we prefer that you contact us directly at cu@foothillcu.org.

       Spam - Comments focused on selling a product or service, or comments posted for a purpose of driving traffic to a particular website for personal, political, or monetary gain will be deleted.

       Personal Attacks - If you disagree with the content, we would like to hear from you, but ask that you refrain from personal attacks or being disrespectful to others. Malicious intent and/or participation not in the spirit of civil conversation will be deleted.

       Illegal - Posts must not violate laws that govern use of copyrights, trade secrets, etc.

       Offensive Language - Comments including, but not limited to, profane or provocative language will be deleted. Comments that contain threatening, hateful, offensive, derogatory, obscene or sexually explicit language will not be tolerated.

       Private or Confidential Information - Please do not provide any of your specific account details or other personal information when posting comments. If you have immediate service needs, please contact a Member Service Consultant at 866-995-FFCU or visit one of our local branches for assistance.

       Posts in HTML Format (or URLs) will not be accepted. Please only use plain text when submitting your comments.

       Posts from Individuals Under the Age of 13 will not be accepted.

       Posts Containing Photos will not be accepted unless specifically requested by an authorized representative of Foothill Federal Credit Union for a contest or other business-related purpose. In these instances, pictures will be reviewed and will not be posted if deemed inappropriate.


All comments are carefully reviewed by Foothill Federal Credit Union after being posted to our social media sites, including Facebook, Twitter, LinkedIn,YouTube and our blogs. Comments are monitored, but not controlled by Foothill Federal Credit Union. At our sole discretion, Foothill Federal Credit Union reserves the right to delete the posting of any comment we deem inappropriate.


Foothill Federal Credit Union does not endorse any comments made by its employees, unless they are an authorized representative of the credit union. All statements and viewpoints expressed in the comments are strictly those of the commenter alone, and do not constitute an official position of Foothill Federal Credit Union, unless they are posted by the original author (who is an authorized representative of the credit union) or by a subject matter expert responding on behalf of that authorized representative.


Foothill Federal Credit Union
- If you are a Foothill Federal Credit Union employee, you MUST disclose your employment status when you submit a comment. When participating in online communities, do not misrepresent yourself. Whether you are at home or in the office, working for Foothill Federal Credit Union is a material fact that may influence content, and community members have a right to know you work for Foothill Federal Credit Union. When commenting on the credit union, unless you are authorized to speak on behalf of Foothill Federal Credit Union, you must state that the views expressed are your own. If we feel the nature of your comment is confidential, shares information not generally available, or recommends an action which could adversely affect our members or another co-worker, we reserve the right not to post your comment to a blog or social media site. Foothill Federal Credit Union team members must adhere to this policy as well as the Social Media Posting Policy provided to all team members. Thank you for helping maintain the integrity of our community by disclosing your employment relationship.


Foothill Federal Credit Union reserves the right to change these guidelines at any time at its sole discretion.