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financial assistance

Whether your financial hardship is caused by the effects of the Coronavirus Covid-19, government shutdown, organization strike, a recent natural disaster, or any other crisis, we are deeply committed to assisting you especially through these tough times.

Other Important Information

Foothill continues to monitor the coronavirus (COVID-19) situation daily so that we can be agile in our response, and provide you updates as needed. Here you'll find our most up-to-date information and resource.

COVID-19 UPDATE (Last update: 6/23/20)

Shared Branch Service Available

If you are a member of another credit union that belongs to the CO-OP Shared Branching Network, you may visit our branch to do some banking transactions. Learn more.

Stay-at-Home Order Extended for LA County

Los Angeles County officials have recommended the stay-at-home order be extended again to suppress the spread of the coronavirus. Foothill will continue to do our part by promoting and practicing all the health safety measures we already have in place.

No significant changes to our operations and branch service has been made due to this extension.

Economic Impact Payment (Stimulus Check)

Economic Impact Payments, also called Stimulus Checks, intended to ease the financial stress of the coronavirus pandemic are officially on their way. Most Americans are in line for a payment of up to $1,200, with married couples getting up to $2,400. Families will get an additional $500 per child.

Those with direct deposit information with the IRS will receive their payment first, then a wave of mailed checks will follow. Check the IRS website for qualifications.

Stimulus check payments have started to appear in some of our member's accounts via direct deposit. Login to online/mobile banking to see if yours came in. If not, the IRS has a tool that checks the status of your impact payment. With their tool, you can find the following information:

  • Your payment status
  • Your payment type
  • If your information is up to date with the IRS

Please remember that Foothill does not control when you will receive your payment. View the IRS proposed mail schedule for the check.

Check Payment Status

For all information regarding the Economic Impact Payment, please visit the IRS website.

Branch Information

More Preventive Measures:

  • Protective face covering is a must. All staff and members inside our branches must comply with the LA County face covering mandate or they will be asked to return with one
  • Limiting the number of members allowed inside our branches to prevent crowding
  • Continuous sanitizing of our branches inside as well as our ATMs outside throughout the day
  • Markers placed at our branch teller lines to indicate proper safe distance
  • Plexiglass barriers installed at areas where member and team member interaction takes place
  • Some team members continue to help and service our members, from the safety of their homes

Operating Hours

  • All three branches will be open Monday – Friday, from 9 am to 5 pm, but temporarily closed on Saturdays
  • Our Contact Center will be available Monday – Friday, from 8 am to 5 pm, and on Saturdays from 9 am – 1 pm

Scheduled Events

The following events have been cancelled for precautionary measures.

  • April 11, 2020 - Living Trust and Estate Planning Seminar, scheduled at our Arcadia Branch
  • April 18, 2020 - Money Management Seminar for Teens, scheduled at our Arcadia Branch
  • April 25, 2020 - Shred Day, scheduled at our Glendora Branch
  • May 2, 2020 - Social Security and Retirement Seminar, scheduled at our Arcadia Branch
     

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Your Money is Safe With Us

We want to assure our members that your money is safe with us. Foothill has the financial strength and plans in place to endure tough times like this. Also, don't forget your deposits are insured by the National Credit Union Share Insurance Fund, up to at least $250,000 per individual depositor.

Branches are Still Open

All Foothill branches remain open at this time and no changes to our business hours have been made. As a precaution, we will be limiting the number of members inside our branches at one time.

We will continue to closely monitor the impact of the coronavirus and take in regard the recommendations set forth by the Centers for Disease Control.

Health and Safety First

We have increased the frequency of cleaning and sanitation at all of our branch facilities, especially in high-touch areas. Foothill promotes social distancing and proper hygiene habits to maintain a healthy workplace and requires that any team member displaying flu-like symptoms indicating the possibility of the Coronavirus work remotely or stay at home.

Beware of Coronavirus Scams

It’s common for scammers to take advantage of emergencies—moments when people are scared, desperate, and at their most vulnerable—to propagate scams, and the coronavirus pandemic is no different.

One scam tactic that we want you to pay close attention to is email phishing. Phishing emails are deceptive emails disguised as an official email from someone you trust or a company/organization you may conduct regular business with. Be wary of links and attachments included with any email and be sure to validate the sender before clicking a link or opening any attachment.

This is just another reminder to our members that Foothill will not ask for your personal information over emails or send you links that ask for such. Avoid opening attachments or clicking on links from senders you don’t recognize.

In addition, please remember that Foothill will never ask for your personal information over the phone, unless you are expecting a return call from a Foothill representative. For unsolicited calls, ask for the name of the company and phone number, then check a valid source to verify that number. You can always call back once you’ve verified the legitimacy of the call.

Be sure to sign up for notification alerts on your online/mobile banking to help you monitor your Foothill account.  Watch the tutorial here.

If you are ever in doubt about an email or a phone call, contact us at (626) 445-0950. It's critical that we all stay alert and vigilant, especially during these trying times.

You can also visit Federal Trade Commission website to see other coronovirus scams being deployed during this time, and how to protect yourself.

COVID-19 Stimulus Check Scam

(Posted 4/9/20) (Revised 4/17/20)

check scam

Scammers are already using this opportunity to steal the money coming your way or your identity by getting access to your personal information. Keep in mind; no one has early access to these funds!

Beware of the following stimulus check scams:

  • Fake Stimulus Checks. There are fake checks circulating right now. The first wave of electronic direct deposits are coming in right now with the paper checks arriving much later by mail. If you receive any checks now, it is a fraud. Telltale signs are checks written in odd amounts or include cents, or a check that requires you to verify receipt online or by calling a number.
  • Social media, phone calls, or text messages claiming to get in touch with you. Scammers are reaching out to people online on social media platforms or by sending text messages with claims they are from the IRS or other government agency and are trying to get in touch with you regarding your stimulus check. Ignore/Delete these messages. The U.S. Government will never reach out to you via any social media platform or by text.
  • Scammers pose as a government agency and will send a link to this website or something similar for you to verify personal information. The government does not do this. The government already has the information they need and will not reach out to you for verification of your social security number or other personal identification.
  • Processing Fee. Scammers pose as the IRS or other government agency claiming you can receive your stimulus check faster if you pay a processing fee. There is no such thing and there is no way to speed up the IRS payment process.
  • The IRS will never call or email you to verify any personal information. This includes your social security number, bank account number, or anything that allows access to your identity. As soon as you receive a call or email saying they are from the IRS or U.S. Treasury, hang up or delete it. These scammers are professional criminals and will use a variety of methods to steal your personal identification and your money.

Stay diligent and get your resources from trusted sources. The Federal Trade Commission (FTC) website is a good place to start to get your information about COVID-19 scams.

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