Whether your financial hardship is caused by the effects of the Coronavirus Covid-19, government shutdown, organization strike, a recent natural disaster, or any other crisis, we are deeply committed to assisting you especially through these tough times.
Other Important Information
Foothill continues to monitor the coronavirus (COVID-19) situation daily so that we can be agile in our response, and provide you updates as needed. Here you'll find our most up-to-date information and resource.
COVID-19 UPDATE (Last update: 12/30/20)
NEW To help curve the spread of the coronavirus, Shared Branching Service will not be currently available for non-members. We're sorry for the inconvenience this may cause.
A Second Round of Stimulus Payments is On its Way
A newly passed legislation that includes another round of stimulus payments for qualifying individuals is on its way. For many Americans, this will provide relief in the form of direct payments, unemployment benefits, small business loans and more.
Please remember that eligibility, the amount you will receive, and where and when your payment will be made is determined by IRS, and not Foothill.
Payment Received via Direct Deposit, Mailed Check, or Mailed Debit Card
There is no action required by eligible individuals to receive this new payment. Most recipients will receive payments by direct deposit. People who got the first payments via Direct Express will receive this second payment the same way. For anyone who receives payments by check or debit card, these will be mailed through January.
Have questions about the Economic Impact Payment (Stimulus Checks)? Please visit irs.gov as your first resource.
Depositing Your Check
If you expect to receive your check by mail, we encourage you to use our mobile check deposit feature within our Mobile Banking app. No need to step into a Foothill branch. Download our app if you don't have it yet.
Beware of Scams
Needless to say, watch out for scams relating to stimulus payments. Don’t give out your personal or bank account information to anyone, even if they claim it’s related to your economic impact payment. And don’t click on links from email senders you don’t recognize. Always go directly to the IRS website to get updates, and watch your mailbox for official correspondence.
Beware of the following stimulus check scams:
Foothill will never ask for your personal information over texts or emails or send you links that ask for such. Avoid opening attachments or clicking on links from senders you don’t recognize.
Also, remember that Foothill will never ask for your personal information over the phone, unless you are expecting a return call from a Foothill representative. For unsolicited calls, ask for the name of the company and phone number, then check a valid source to verify that number. You can always call back once you’ve verified the legitimacy of the call.
Monitor Your Account
Be sure to sign up for notification alerts on your online/mobile banking to help you monitor your Foothill account. Watch the tutorial here.
All Foothill branches remain open at this time and no changes to our business hours have been made. As a precaution, we will be limiting the number of members inside our branches at one time.
We will continue to closely monitor the impact of the coronavirus and take in regard the recommendations set forth by the Centers for Disease Control.
Health and Safety First
We have increased the frequency of cleaning and sanitation at all of our branch facilities, especially in high-touch areas. Foothill promotes social distancing and proper hygiene habits to maintain a healthy workplace and requires that any team member displaying flu-like symptoms indicating the possibility of the Coronavirus work remotely or stay at home.
Preventive Measures Taken:
- Protective face covering is a must. All staff and members inside our branches must comply with the LA County face covering mandate or they will be asked to return with one
- Limiting the number of members allowed inside our branches to prevent crowding
- Continuous sanitizing of our branches inside as well as our ATMs outside throughout the day
- Markers placed at our branch teller lines to indicate proper safe distance
- Plexiglass barriers installed at areas where member and team member interaction takes place
- Some team members continue to help and service our members, from the safety of their homes
- All three branches will be open Monday – Friday, from 9 am to 5 pm, but temporarily closed on Saturdays
- Our Contact Center will be available Monday – Friday, from 8 am to 5 pm, and on Saturdays from 9 am – 1 pm
Your Money is Safe With Us
We want to assure our members that your money is safe with us. Foothill has the financial strength and plans in place to endure tough times like this. Also, don't forget your deposits are insured by the National Credit Union Share Insurance Fund, up to at least $250,000 per individual depositor.
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