Alerts

COVID-19 Updates

The impact has been unprecedented. We're here to help you.

Stay informed and rely on us

COVID-19's financial impact has been staggering, to say nothing of its social impact. If you're experiencing any hardship related to the pandemic, know that we're here to assist during these tough times. 

We understand the financial hardships many of our members are facing amid the Coronavirus pandemic, so we created this program to help ease the financial burden:

  • Pandemic Relief Loan
  • Skip-a-Pay for qualifying loans (fee waived)
  • Mortgage loan forbearance up to 90 days
  • Interest only payments for up to three months
  • Up to 60-day loan payment extensions (deferment)
  • Fees/penalties waived for Certificates, Club Accounts (like Summertime Savings),
  • Fee waived for loan payment made online or by phone from another financial institution

If you need financial assistance or just have questions, don't hesitate to give us a call at (626) 445-0950 option 1, to speak to one of our team members. We're here for you. We're here to listen. Together, we'll get through this.

Here are some commonly asked questions to the current pandemic.


Q: Where is my Stimulus Check Payment?

A: Foothill does not have control of the Economic Impact Payment, aka Stimulus Check. Some Americans will receive their payment from the IRS via direct deposit or via mailed check. The best way to check the status of your impact payment, is by using the IRS tool.

Go here to check your payment status.


Q. Will I have access to cash if my branch closes?

A. Yes. If we must close our branches temporarily in the interest of public safety, our ATMs will remain up and running. We have organized special ATM service teams to ensure that ATMs remain stocked and operational at all times.


Q. How much cash can I withdraw on a daily basis?

A. Our standard daily cash withdrawal limit is $3,000. To arrange for higher cash withdrawal amounts, please give your branch 48 hour notice.


Q. Will my direct deposit still come in if my branch is closed?

A. Yes. Branch closures will not affect direct deposit or any other operational aspect of Foothill.


Q. Will my debit card still work if the branch closes?

A. In the event of a temporary branch closure, your debit card will continue to function as normal. Rest assured you will still have full access to your account through Online Banking, mobile app, telephone banking, ATM and shared branches that remain open.


Q. Will the Foothill Contact Center continue to operate if branches temporarily close?

A. Yes. Our Contact Center will be open for regular hours during a potential branch closure, and we will add extra staff if necessary to meet higher call volume.


Q. If the branch is closed, how can I make my loan payment, deposit my check, transfer funds from savings to checking?

A. You can access those functions via Online Banking or through Mobile Banking. If you have not used Online Banking or the mobile app, please give us a call. We are happy to walk you through your transaction.


Q. What are you doing in the branches to help keep members safe?

A. We are cleaning community surfaces such as door handles and counter tops multiple times throughout the day. In addition, our team members must stay home from work if they are exhibiting any signs of illness.


Q. What are your branch hours at this time?

A. Our temporary operating hours as listed below:

  • All three branches will be open Monday to Friday, from 9am to 5pm, but temporarily closed on Saturdays
  • Our Contact Center will be available Monday to Friday, from 8am to 5pm, and on Saturdays from 9am – 1pm

Foothill continues to monitor the coronavirus (COVID-19) situation daily so that we can be agile in our response, and provide you updates as needed. Here you'll find our most up-to-date information and resource.

Beware of Scams

Needless to say, watch out for scams relating to stimulus payments. Don’t give out your personal or bank account information to anyone, even if they claim it’s related to your economic impact payment. And don’t click on links from email senders you don’t recognize. Always go directly to the IRS website to get updates, and watch your mailbox for official correspondence.

Beware of the following stimulus check scams:

  • Fake Stimulus Checks. There are fake checks circulating right now. The first wave of electronic direct deposits are coming in right now with the paper checks arriving much later by mail. If you receive any checks now, it is a fraud. Telltale signs are checks written in odd amounts or include cents, or a check that requires you to verify receipt online or by calling a number.
  • Social media, phone calls, or text messages claiming to get in touch with you. Scammers are reaching out to people online on social media platforms or by sending text messages with claims they are from the IRS or other government agency and are trying to get in touch with you regarding your stimulus check. Ignore/Delete these messages. The U.S. Government will never reach out to you via any social media platform or by text.
  • Scammers pose as a government agency and will send a link to this website or something similar for you to verify personal information. The government does not do this. The government already has the information they need and will not reach out to you for verification of your social security number or other personal identification.
  • Processing Fee. Scammers pose as the IRS or other government agency claiming you can receive your stimulus check faster if you pay a processing fee. There is no such thing and there is no way to speed up the IRS payment process.
  • The IRS will never call or email you to verify any personal information. This includes your social security number, bank account number, or anything that allows access to your identity. As soon as you receive a call or email saying they are from the IRS or U.S. Treasury, hang up or delete it. These scammers are professional criminals and will use a variety of methods to steal your personal identification and your money.

Foothill will never ask for your personal information over texts or emails or send you links that ask for such. Avoid opening attachments or clicking on links from senders you don’t recognize.

Also, remember that Foothill will never ask for your personal information over the phone, unless you are expecting a return call from a Foothill representative. For unsolicited calls, ask for the name of the company and phone number, then check a valid source to verify that number. You can always call back once you’ve verified the legitimacy of the call.


Monitor Your Account

Be sure to sign up for notification alerts on your online/mobile banking to help you monitor your Foothill account. Watch the tutorial here.


Branch Information

All Foothill branches remain open at this time and no changes to our business hours have been made. As a precaution, we will be limiting the number of members inside our branches at one time.

We will continue to closely monitor the impact of the Coronavirus and take in regard the recommendations set forth by the Centers for Disease Control.


Health and Safety First

We have increased the frequency of cleaning and sanitation at all of our branch facilities, especially in high-touch areas. Foothill promotes social distancing and proper hygiene habits to maintain a healthy workplace and requires that any team member displaying flu-like symptoms indicating the possibility of the Coronavirus work remotely or stay at home.


Preventive Measures Taken:

  • Protective face covering is a must. All staff and members inside our branches must comply with the LA County face covering mandate or they will be asked to return with one
  • Limiting the number of members allowed inside our branches to prevent crowding
  • Continuous sanitizing of our branches inside as well as our ATMs outside throughout the day
  • Markers placed at our branch teller lines to indicate proper safe distance
  • Plexiglass barriers installed at areas where member and team member interaction takes place
  • Some team members continue to help and service our members, from the safety of their homes


Operating Hours

  • All three branches will be open Monday – Friday, from 9 am to 5 pm, but temporarily closed on Saturdays
  • Our Contact Center will be available Monday – Friday, from 8 am to 5 pm, and on Saturdays from 9 am – 1 pm


Your Money is Safe With Us

We want to assure our members that your money is safe with us. Foothill has the financial strength and plans in place to endure tough times like this. Also, don't forget your deposits are insured by the National Credit Union Share Insurance Fund, up to at least $250,000 per individual depositor.

Hear What Our Members Are Saying

"I have been a member for 20 years or so and I have nothing but positive things to say about you guys. We have used summer skip for a car loan, house loan, Summer Savings program and I am very happy with Foothill Credit Union."


- Thomas R.

Rainy Day Savings

A savings account that has your back. Build up your reserves and earn extra money to help with you finances down the road.

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Foothill Credit Union is a full-service credit union with California branches in Arcadia, Covina and Glendora.