Privacy and Security
Privacy
Foothill Federal Credit Union understands the importance of protecting the privacy of our members. As such, we are committed to maintaining the confidentiality of each member’s financial records consistent with state and federal laws. This notice explains how the Credit Union collects and shares your nonpublic personal information (information that is not available publicly) and further describe your rights to limit what information we may share about you.
This privacy notice replaces any previous privacy notices from us. We reserve the right to revise our privacy notice as our business needs and practices change or as the law requires. If we revise our policies, we will provide our active members with copies of our new policies at that time. Click to read the complete Privacy Policy.
In addition, to offer you a wider array of financial products and services, we may enter into joint marketing agreements with other financial institutions such as financial advisors, mortgage bankers, securities broker-dealers and insurance agents. Prior to sharing any information with such entities, we require them to agree to safeguard our members’ information and to comply with all applicable privacy laws. However, if you do not wish for us to share any of your information under these joint marketing arrangements, you have the right to opt-out of such information-sharing at any time. Here's how:
1) Fill out, sign and send back the Opt-out form to:
Foothilll Federal Credit Union2) Call this toll-free number (866) 995-FFCU; or
P.O. Box 660130
Arcadia, California 91066-0130
3) Reply electronically by contacting us through the following internet email addressed to cu@foothillcu.org
Your opt-out will remain effective until revoked in writing. Please note that even if you opt-out, we will continue to share your information to conduct our business as described above, to the extent permitted by law.
Back to Top
Security
Encryption
All Foothill@Home Internet transactions and account data are protected by powerful 128-bit encryption technology, the highest level of encryption in use with online banking today. Additionally, your access code (or PIN) ensures only you have access to your accounts.
Access Code
Just Starting
If you don’t already have an access code for using Foothill@Home (our Internet access service) please call a Phone Center representative at 626-445-0950. We will mail an access code to you. After receiving your initial access code, you may change your code at any time. Your Foothill@Home access code can be from 4 to 20 alphanumeric characters long.
Limited Log-In Attempts
We allow you to enter your password incorrectly three (3) times. After the third incorrect entry, your on-line account will be locked until you call our Phone Center at 626-445-0950. We monitor and record log-in attempts to detect any suspicious activity (i.e. someone trying to guess your access code).
Access Notification
Every time you log-in to Foothill@Home, a message box displays the last successful and unsuccessful attempt to log-in to your account. It is important for you to review this message and notify us immediately if you did not attempt to access your account on the date and time displayed. Please call a phone center representative at (626)445-0950 to report any suspected fraudulent attempt to access your account.
Keep Your Access Code Confidential
You play a crucial role in preventing others from logging on to your account. Never use codes that are easy to guess. Examples of bad access codes are: birthdays, first names, pet names, addresses, phone numbers, social security numbers, etc. Never reveal your access code to another person. You should periodically change your access code in the "Other Options" screen in Foothill@Home.
Secure Firewall
Foothill Federal Credit Union uses a state-of-the-art firewall system to protect our internal networks from outside intrusion. The firewall refuses connections that are not authorized and only allows certain protocols into the internal computer system.
Browsers
It is recommended that you use the latest versions of either Netscape or Microsoft Internet Explorer. The browser level is important. You must have version 3.0 or higher of Netscape or Microsoft Internet Explorer. Your browser must be SSL 3.0 (Secure Socket Layer 3.0) compatible. Version 3.0 or higher of Netscape and Internet Explorer satisfy the SSL requirement.
Your browser must be configured to always accept cookies for the SSL security feature to work. The default configuration for all browsers is to accept cookies.
Cookies
Cookies are simply text file data written to your hard drive by the browser, which tracks information about a home banking session. Cookies are not destructives or malicious in nature because all the data within the cookies is encrypted twice. They simply store information useful to our server that makes your experience much easier.
When you complete your home banking session, by using the END SESSION link, the cookies will automatically be removed from your hard drive. If your Foothill@Home session is ended any other way, the cookies are left on your hard drive, but will expire so that the information can not be used in a malicious manner. The next time you log into the site, the cookies from the previous session are immediately deleted, and replaced by new cookies from the current session.
AOL
Any version of AOL (America Online) less than version 3.0 will not support the Java programming language. Foothill@Home makes use of Java and therefore is not compatible with any version of AOL lower than version 3.0.
Back to Top
