Frequently Asked Questions

Got a question?  See below for answers!

Lost or Stolen Cards

• Please report lost or stolen cards immediately. For MasterCard call (800) 682-6075. For Debit/ATM Card, call (800) 754-4128.

Orders, Copies and Other Requests

• How do I reorder checks?
• How do I order Travelers Cheques?
• How do I order a Cashier's Check?
• How do I purchase a Money order?
• How can I get a copy of a cancelled check?
• How do I change or get a new MasterCard Debit Card?
• How do I stop payment on a check?
• What is the routing number?

Home Banking/ Bill Pay

• What do I need in order to begin using home banking (Foothill@Home)?
• What do I do if I forgot my home banking password?
• What can Members do through on-line bill pay?
• How long will it take for my bill payment to be credited to the payee?
• View all Foothill@Home FAQs
• View all Bill Pay FAQs

Youth Services

• What programs do you offer for Youth?

Online Services

FFCU offers a variety of online tools to make it easy for you to conduct your financial business.

• Login Now to access Foothill@Home, Bill Pay, and e-Statements
• Financial Calculators - use these tools to calculate loan payments, help manage debt, and plan your savings
• Apply Online - need a loan?  Our online loan application is a secure and easy way to begin the process to get the money you need
• Financial Resource Center - Find personal finance and consumer tips to help you make informed financial decisions

Security Alerts!

Protect yourself from scams and identity theft.

• Fighting Back Against Identity Theft